About Reservations

Can I make a reservation by phone or email?

Sorry but we do not accept reservations by phone or email.
Please make your reservation through our official website.

Can I make a walk-in reservation at the front desk?

Sorry but we do not accept walk-in reservations.
Please make your reservation through our official website.

Can I pay in advance for my reservation?

We only accept advance payment for all reservations.
On-site payment is not available.

Maximum how many nights/rooms can I book under one reservation?

You can book up to 9 consecutive nights and a maximum of 10 rooms per reservation. For stays of 10 nights or more, or bookings of 11 rooms or more, please complete your reservation in multiple transactions.

How can I check my reservation details?

If you have booked through our official website, please check via “RESERVATION CHECK” page on our website. For reservations made on other booking sites, please contact respective site directly.

What should I do if I haven’t received my reservation confirmation email?

If you have booked through our official website, please check via “RESERVATION CHECK” page on our website. For reservations made on other booking sites, please contact respective site directly.

Can I change the number of guests or rooms?

Yes, it is possible. If you have booked through our official website, please go to the “RESERVATION CHECK” page to make changes. If you have booked through another website, please contact the respective booking site directly.

Can I shorten or extend my stay?

Yes, it is possible. If you have booked through our official website, please go to the “MY RESERVATION” page to make changes. If you have booked through other reservation websites, please contact the respective booking site directly.

When does the cancellation fee apply?

One day before check-in: 20%
Day of check-in: 100%
No-show: 100%

If I book multiple rooms, can they be arranged next to each other?

We will do our best to meet your request, but there is no guarantee, subject to room availability on that day.

Can I change or cancel my reservation via phone or email?

We do not accept requests for reservation change/cancellation via phone or email. Please make changes through the site you booked from.

Can I get a receipt for my stay?

If you have made reservation through our official website, you can download electronic receipt from “RESERVATION CHECK” page. For bookings made on other reservation sites (e.g. Rakuten Travel, Booking.com, etc.), we are unable to issue receipt at our side. Please contact respective sites directly for receipt issuance.

Can I get a certificate of stay?

Sorry but we do not issue certificate of stay.

About Your Stay

What are the check-in and check-out timing?

Check-in: 15:00 / Check-out: 10:00

Do you allow early check-in?

Early check-in may be possible depending on room availability on the day itself and with additional fee at \1,500(tax incl.)/hour.

Can I extend my check-out time?

Yes, late check-out is possible depending on room availability on the day itself. Additional fees apply: \1,500 (tax incl.)/hour (between 10:00 ‒ 12:00) and full room rate (after 12:00).

Is it possible to check-in after midnight?

Yes, it is possible.

Is it possible to enter and leave the hotel at any time?

Yes, guests can enter/leave hotel premises at any time. However, a PIN code is required at our hotel entrance.

What do I need for checking-in?

(1) PIN code from the reservation confirmation email
(2) Identification card (My Number card, insurance card, driverʼs license, residence card,student ID, or any age-verifiable ID).
Guests who are living abroad must present their passport.
※Failure to present the required documents may result in refusal of stay.

What is the process for checking in?

(1) Enter hotel using the entrance PIN code
(2) Input check-in code using tablet at front-desk
(3) Submit required documents (passport, ID, etc.)
(4) Pay accommodation tax (cashless payment only)
(5) Receive your room PIN code

How do I receive my room key?

The room key is a PIN code (keyless lock). After completing check-in, your room PIN code will be informed to you on the tablet device. Please save it by writing it down or taking a photo.

What are the housekeeping services for consecutive stays?

In a bid to support environmental conservation, we recommend eco-cleaning or no roomcleaning at our hotel.
Please place your preferred cleaning instruction card outside the door by 12:00 pm.
If no card is displayed, no cleaning will be done. However, for hygiene purposes, full room cleaning will be carried out every three days.

What is your policy on co-sleeping with children?

For children aged below 6 years, there will be no extra charges for bed-sharing with an adult.
※No towels or pillows will be provided for children who are bed-sharing.
※For bed-sharing of children aged 6 years old and above; or usage of a separate bed by a child, separate headcount will be taken in and accommodation fee will be charged at same rate as an adult.

Is accommodation stay for minors only allowed?

Guests under the age of 18 must provide a parental consent form. Guests under the age of 15 must be accompanied by a guardian.
Please complete the “Consent Form for Minors” (PDF) and submit it at check-in.
※If we cannot confirm the consent, we may refuse the stay.
※If we cannot confirm the consent at check-in, we may contact the guardian by phone and request submission of the signed form via fax or email.

How can I store my personal belongings (wallet, passport etc.)?

We do not provide safes in guest rooms. Please keep your valuables with you at all times.

How long does it take to walk from the nearest station?

3-minute walk from Hankyu Kyoto Line Kyoto Kawaramachi Station (Kiyamachi North Exit)
5-minute walk from Keihan Main Line Gion-Shijo Station (Exit 4)

Is parking available?

There are no designated parking spaces available at our hotel.
Please use the nearby hourly parking facilities below.

① D-Parking Kiyamachi No.1
② NPC24H Kiyamachi No.5
③ Times Shijo-Kawaramachi No.2
④ NPC24H Kiyamachi No.3

I have left something behind at the hotel. What should I do?

Depending on the item, handling rules differ:

・Valuables: We will contact you as soon as they are found. If we cannot reach you, we will keep
them for 7 days and then report them to the police.
・Food/drinks: Discarded on the same day for hygiene reasons.
・Other items: Kept for 14 days, and then discarded on the 15th day without prior contact.

Are pets allowed in the hotel?

Pets are not allowed inside the hotel, except for assistance dogs.

In-Room Amenities

How many guests can stay in a room?

Depending on room types, we offer rooms for 1 to 3 guests.

Are telephones available in the rooms?

We are sorry, but we do not offer accessible rooms.

Do you have accessible (barrier-free) rooms?

We are sorry, but we do not offer accessible rooms.

Are bathrooms and toilets separated?

All rooms are equipped with unit bathrooms, except for Moderate Twin rooms which have separate bathrooms and toilets.

What are the bed sizes?

Standard Double Room: 160cm×195cm (1 bed)
Standard Twin Room: 97cm×195cm (2 beds)
Moderate Twin Room: 97cm×195cm (2 beds)
Superior Double Room: 160cm×195cm (1 bed)
Superior Twin Room: 97cm×195cm (2 beds)
Deluxe Twin Room: 97cm×195cm (2 beds)

What amenities are provided in the guest rooms?

Bath towel, face towel, shampoo, conditioner, body soap, and slippers are provided in the room. Additional amenities are available at the amenity bar located in the 2nd floor lobby.

Are there non-smoking rooms?

All rooms and common areas in our hotel are non-smoking.

Do you have connecting rooms?

No, we do not have connecting rooms.

Facilities & Services

Is Wi-Fi available?

Yes, it is available free of charge.

Is there any smoking area in the hotel?

Yes, there is an indoor smoking area on the first floor.

Can I store my luggage before check-in or after check-out?

Yes, it is possible. There is a self-service baggage rack available on the 2nd floor. However, as space is limited, please consult the front desk if no racks are available.

Please note that we do not accept items such as valuables, fragile items, electronics, perishable goods, hazardous materials, medicines, documents, items with strong odors, refrigerated/delicate goods, or any items requiring specific temperature or humidity control. Storage may also be declined at our discretion.

Yes, it is possible. Please follow the guidelines below:

・The delivery must be prepaid. We do not accept cash-on-delivery or temporary payments.
・Please schedule the delivery to arrive one day before or on the day of your check-in.
・Be sure to clearly write the full name under your reservation on the shipping label.
・Do not send items such as raw products / hazardous goods / items with strong odors / cash / valuables / medication / official documents / fragile items / temperature-sensitive goods.
Return shipping costs will be borne by the sender.

Is luggage delivery service available?

Yes, you can use the AIRPORTER service.

Is room service available?

We do not provide room service at our hotel.

Is a wake-up call service available?

Sorry but we do not offer this service.

Is there a hotel concierge?

No, we do not have.

What kind of security measures are in place?

The hotel entrance is locked 24 hours a day and requires PIN code to enter. Security cameras are installed inside and outside the building.

Is nightwear provided?

Yes, we provide gown-type nightwear.
・It is a lightweight one-piece gown.
・Size: Shoulder width 65cm / Chest 62cm / Length 120cm (for in-room use only)
※Nightwear is for adults only. We do not provide nightwear for children.

Are baby beds or bed guards available?

No, they are not available.

Is stroller rental available?

No, stroller rental is not available.

Is wheelchair rental available?

No, we do not provide wheelchair rental.

Is there any ice maker available?

Yes, it is available at the lobby on second floor.

Is vending machine for drinks available?

Yes, it is located at the lobby on second floor.

Is there microwave available?

Yes, it is located on the third floor.

Is there coin laundry machine available?

Yes, it is located on the fifth floor.

Is there gym or spa in the hotel?

No, we do not have these facilities.

Can I exchange foreign currency?

Sorry but currency exchange is not available.

Do you provide taxi arrangement services?

We are sorry, but we do not offer taxi arrangement services.